Refund Policy
Last updated: June 30, 2026
Fashnable (operated by Hakolkal) sells digital credits that are spent on AI generations,
each of which has a real, immediate compute cost. This policy explains when refunds apply. Payments and
refunds are handled by our Merchant of Record, Lemon Squeezy.
Credit packs (one-time)
- Unused credits: if you have not spent any of the credits from a purchase, you may
request a full refund within 14 days of buying.
- Used credits: once credits have been spent on a generation, they are non-refundable,
because the generation cost has already been incurred.
- Failed generations: if a generation fails, its credits are automatically returned to
your balance — no request needed.
Subscriptions
- You can cancel a subscription at any time from your customer portal. Cancellation stops all future
billing.
- Cancelling keeps your access and remaining credits until the end of the current paid period; we do not
prorate or refund the current period once it has started.
- If you were charged in error or experienced a technical issue, contact us within 14 days and we'll make
it right.
How to request a refund
Email jordanlloydperez@gmail.com from your account email
with your order details. Eligible refunds are issued to your original payment method via Lemon Squeezy,
typically within a few business days.
This policy does not limit any statutory consumer rights you may have under applicable law.